Paypal & Alipay.

If you want to pay by bank card please contact our customer service: service@real-lady .com

If the parcel is lost or can not be received out of force majeure, we will offer full refund.

Before the shipping, we will send customer videos of the finished doll and packaging video to guarantee the interest of customers.

2-5days.

Our working hour is Mon-Sun, 9am-10pm.

We will response witnin 2 hous in working hour and witnin 8 hous in non-working hour

Once payment is finished, we will send the order number through email and message within 24 hous.

With tracking number, pls turn to the "Track My Order" page to track your parcel.

7-15 days (pls note that delay may sometimes happen out of force majeure)

Yes.

But if you have added electrical functions for your doll, pls keep electrical components away from water.

Comb hair with comb.

wash hair with shampoo.

dry it with towel.

keep it in the air until it dry.

Apply baby powder

similarity rate: hard silicone head>soft silicone head>TPE head; hard silicone body>TPE body.

Price: hard silicone head>soft silicone head>TPE head;

Pls refer to our blog to learn more information.

Customization requires creating mold, which is costly.

Customized doll is made of made of silicone doll, which is more durable and more lifelike than TPE doll.

Similarity rate of customized doll is 80%.

Production time is 40 days and video verification before shipping is supported.